Refund policy

REFUNDS AND RETURNS

KAUNO is a UK-based clothing business.

Legal seller: [insert your registered business name]
Business address: [insert your UK business address]
Contact: contact@kaunowear.com

CHANGE-OF-MIND RETURNS

If you are a UK consumer, you can cancel most online orders within 14 days after receiving your goods. To cancel, email contact@kaunowear.com within that period with your order number and a clear message that you wish to cancel.

After telling us you wish to cancel, you have a further 14 days to send the goods back. You are responsible for the direct cost of return postage for a change-of-mind return.

You may handle or try on an item as you reasonably would in a shop. Please take care of the goods. If handling goes beyond what is needed to inspect them and reduces their value, we may make a lawful deduction from your refund.

FAULTY, DAMAGED, OR INCORRECT ITEMS

If an item is faulty, damaged, or not as described, email contact@kaunowear.com with your order number and details of the problem. We will explain the next steps and cover return costs where required by law. Nothing in this policy limits your statutory rights.

REFUNDS

For a valid cancellation, we will issue your refund within 14 days of receiving the returned goods or evidence that you sent them back, whichever happens first. Refunds go to the original payment method. Where delivery costs were charged, any refund will include the least expensive standard delivery option where required by law.

Your statutory rights apply to all orders, including sale items.